1. Controller
Crane Relocation GmbH
Gotthardstr. 26
CH-6300 Zug (Switzerland)
Email: contact@crane-relocation.ch
Phone: +41 79 247 99 99
Authorized Representative: Julia Kaufmann, Owner
Where required, we appoint an EU or UK representative in accordance with Art. 27 GDPR and/or UK GDPR.
2. Scope
This Privacy Policy applies to:
- Customers in Switzerland
- Customers in the European Economic Area (EEA)
- Customers in the United Kingdom
We process personal data in accordance with:
- Revised Swiss Federal Act on Data Protection (revFADP)
- EU General Data Protection Regulation (GDPR)
- UK GDPR
3. Categories of Personal Data Processed
In the context of providing international relocation services, we process in particular:
a) Contact Data
- Name
- Private or business address
- Email address
- Telephone number
b) Contractual and Relocation Data
- Collection and delivery addresses (national & international)
- Inventory lists
- Customs-related information
- Transport and logistics data
- Information regarding pets or special goods (if applicable)
c) Payment Data
- Billing address
- Bank details
- Payment information
d) Website and Tracking Data
- IP address
- Usage behavior
- Device and browser information
4. Purposes of Data Processing
Personal data is processed for the purpose of:
- Organizing and carrying out international relocations
- Customs clearance and export handling
- Coordination with domestic and international partners
- Preparing offers and performing contracts
- Customer communication
- Marketing and reach analysis
- Compliance with legal retention and documentation obligations
5. Disclosure to Third Parties (International Context)
For the performance of relocation services, we may transfer data to:
- International transport partners
- Logistics companies
- Customs authorities
- Storage providers
- Insurance companies
- IT and software providers
Depending on the destination country, personal data may be transferred outside Switzerland, the EU, or the UK.
We ensure that:
- An adequate level of data protection exists; or
- Appropriate safeguards, such as Standard Contractual Clauses (SCCs), are implemented.
6. Consent Management (Cookie Banner)
Our website uses a consent management tool.
Upon your first visit, you may select:
- Essential cookies
- Statistics
- Marketing
Tracking and marketing tools are only activated after consent (EU/UK).
Consent may be withdrawn at any time.
7. Google Analytics
We use Google Analytics provided by Google Ireland Limited.
IP anonymization is activated.
Purpose:
- Analysis of user behavior
- Optimization of our services for expats
Legal basis:
- Switzerland: legitimate interest
- EU/UK: consent
8. Meta Pixel
We use the Meta Pixel provided by Meta Platforms Ireland Limited.
Purpose:
- Conversion measurement
- Remarketing
- Targeted communication with expats
Meta may link data with existing social media profiles.
Legal basis:
- EU/UK: consent
- Switzerland: legitimate interest
9. Google Fonts
For professional website presentation, we use Google Fonts provided by Google LLC.
If embedded externally, a connection to Google servers may occur.
Recommendation: local hosting.
10. LinkedIn
Our website contains a link to our profile on the LinkedIn platform.
If you click on this link, you will be redirected directly to our LinkedIn page. LinkedIn processes personal data in the process. This applies in particular to your IP address and other technical information about your device and browser.
Please note that data processing by LinkedIn is beyond our control. For more information about how LinkedIn processes your personal data, please refer to LinkedIn’s privacy policy at:
https://www.linkedin.com/legal/privacy-policy
LinkedIn is operated by:
LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland
Data transfer to third countries (in particular to the USA) cannot be ruled out. LinkedIn relies on appropriate safeguards within the meaning of Art. 46 GDPR.
The legal basis for the integration of the link is our legitimate interest pursuant to Art. 6 (1) lit. f GDPR or Art. 31 (1) revDSG to expand our online presence and offer interested users an easy way to contact us via LinkedIn.
11. Meta Platfrms and Plugins (Facebook, Instagram, WhatsApp)
Our website includes functions and content from Facebook, Instagram, and WhatsApp. These services are provided by:
- Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland (for users in the EU/EEA and Switzerland)
- Parent company: Meta Platforms, Inc., 1601 Willow Road, Menlo Park, CA 94025, USA
11.1 Type of Integration
Depending on the technical implementation of our website, integration may take place in the form of:
- Simple links to our social media profiles
- Social media buttons
- “Shariff” or two-click solutions
- Embedded content (e.g., Instagram feed)
- WhatsApp chat button
- Meta/Facebook Pixel
11.2 Data Processing by Meta
When you access a page that includes such features, a connection to Meta’s servers may be established, depending on the technical configuration. In this context, Meta may process the following data:
- IP address
- Date and time of access
- Browser and device information
- Referrer URL
- Visited pages
- Interaction data (e.g., clicking a button)
If you are logged into Facebook or Instagram at the same time, Meta may associate your visit with your user account.
Please note that we have no influence over the type and scope of data processed by Meta.
Further information can be found in the privacy policies of:
11.3 Communication via WhatsApp
If you contact us via the WhatsApp button, your transmitted data (e.g., phone number, message content, metadata) will be transmitted to WhatsApp and processed there.
Please note that WhatsApp may process content and metadata outside Switzerland and/or the EU. A transfer of personal data to third countries (in particular the United States) cannot be excluded.
The use of WhatsApp is voluntary. Alternatively, you may contact us at any time by email or telephone.
11.4 Legal Basis (EU/EEA/UK)
Data processing is carried out on the basis of:
- Art. 6(1)(a) GDPR (consent), where cookies or tracking technologies are used
- Art. 6(1)(f) GDPR (legitimate interest in communication, marketing, and public relations)
Where tracking technologies (e.g., Meta Pixel) are used, this takes place only after your explicit consent via our consent management tool.
11.5 Legal Basis (Switzerland)
The processing of personal data is carried out in accordance with Art. 31 et seq. of the Swiss Federal Act on Data Protection (revDSG), based on our legitimate interest in communication and marketing or on your consent.
11.6 Data Transfers to Third Countries
Personal data may be transferred to the United States. Meta relies on Standard Contractual Clauses approved by the European Commission and, where applicable, additional safeguards pursuant to Art. 46 GDPR and Art. 16 revDSG.
12. Newsletter
We use a newsletter tool. Registration takes place via double opt-in.
The newsletter may contain tracking (open and click rates).
Legal basis: consent.
Withdrawal is possible at any time.
13. Data Retention
Personal data is stored:
- For the duration of the contractual relationship
- In accordance with statutory retention obligations (e.g., 10 years under Swiss Code of Obligations)
- Until withdrawal in the case of marketing data
14. Data Security
We implement appropriate technical and organizational security measures, including:
- Access restrictions
- Encryption
- Secure data transmission
- Contractual safeguards with partners
15. Rights of Data Subjects
You have the right to:
- Access
- Rectification
- Erasure
- Restriction of processing
- Objection
- Data portability
Additionally (EU/UK):
Right to lodge a complaint with a supervisory authority.
Switzerland:
Federal Data Protection and Information Commissioner
EU: Competent national data protection authority of your country of residence.
UK: Information Commissioner’s Office
16. Profiling and Automated Decision-Making
No solely automated decision-making takes place that produces legal effects.
17. Amendments
We reserve the right to amend this Privacy Policy at any time.
Effective as of: 19 February 2026